FREQUENTLY ASKED QUESTIONS
Best Promotional Products Australia Wide
Yes we can supply samples which are normally free of charge for products under $5 and limited amounts. The freight portion is charged and non refundable. Samples are supplied either unbranded or may arrive with random branding. Some products can be custom made as well if a one off branded sample is required.
Lowest Price Guaranteed: If we cannot match an online advertised price or retail store price (Both online and store must be physically located in Australia) for the exact same product (Excludes run out and specials & quotes) on our store we will give you a free movie ticket. The price must be visible online so we can check the cost of the product and that the price is for the same product. Note this offer is only applicable once and cannot be redeemed for other products from the same competitor or for other persons in the company that is claiming the price match.
Pad Printing
- Ideal for printing on curved or uneven products.
- Prints sharp, clean images with detail as fine as 0.4mm, minimum text size is 5pt.
- Close PMS matches are possible on white or light-coloured products.
- Metallic gold and silver ink are available.
- Can offer a white under base for the darker products that require it.
- Many products can print up to 6 colours with tight multi-colour registration.
- Halftones cannot be consistently reproduced.
- Unable to print variable data such as individual naming.
- Close PMS matches are more difficult on darker products and will only be approximate. In these instances, a white base will create a better print.
- Some pad print inks require a curing period before the product can be shipped.
- Each colour requires its own setup charge.
- Neon/fluorescent colours are not available.
- Artwork must be supplied in a vector editable format.
- Fonts are advised to be converted to outlines/objects to avoid font conflicts.
Imitation Etch 
- Much more affordable than real etching.
- Can brand curved or uneven products.
- Produces a subtle finish with a higher perceived value that looks like etching.
- Halftones cannot be consistently reproduced.
- The size of branding areas is limited on curved surfaces.
- Requires a curing period before the product can be shipped.
- Unable to print variable data.
- Artwork must be supplied in a vector editable format.
- Fonts are advised to be converted to outlines/objects to avoid font conflicts.
Digital Print
- Ideal for producing vivid full colour images as well as closely matched spot colour branding.
- Can print variable data including individual names.
- Only one set up charge is required regardless of the number of print colours.
- Can be cut to custom shapes.
- Edge-to-edge branding can be achieved.
- Metallic and neon/fluorescent colours are not available.
- White print cannot be produced on clear, silver or gold stock.
- Artwork can be supplied in either vector or bitmap format.
- Supplied bitmaps must be higher than 300DPI resolution at the actual print size.
- A 3mm bleed should be added to the artwork if it bleeds off the product.
Embroidery 
- Only one setup charge applies per position for up to 12 thread colours.
- Only approximate PMS colour matches are possible - the threads to be used are chosen from those available to give the closest possible match. See our thread colour chart for the colours available.
- Unable to print variable data such as individual naming.
- Metallic embroidery colours have special pricing.
- Vector artwork is preferred.
- Fonts are advised to be converted to outlines/objects to avoid font conflicts.
- We recommend avoiding fine detail - the minimum text heights for embroidered artworks are:
- 4.5mm for Sans Serif fonts
- 5.5mm for Serif fonts
Rotary Digital Print
- Ideal for large or complex full colour prints.
- The print is dry and ready to ship as soon as the product is printed.
- Only one setup charge is required regardless of the number of print colours.
- No loss of print vibrancy, even on darker products.
- Production speed is limited so lead times can be longer in some cases.
- Some colours cannot be reproduced including metallic and neon/fluorescent colours.
- As the print does not wrap completely around the product, there is a small gap between the start and end of the print.
- More expensive than other branding options.
- Artwork can be supplied in either vector or bitmap format.
- Supplied bitmaps must be higher than 300DPI resolution at the actual print size.
- Fonts are advised to be converted to outlines/objects to avoid font conflicts.
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